Terms & Conditions

By booking in a package or session with Rachel Coffey coaching, you agree to have accepted the terms and conditions set out below;

Vaiidity and rescheduling

Individual Coaching

Online & Hybrid coaching packages

Online packages are valid for;

Single session - 2 months from date of purchase

3 session package - 3 months from date of purchase

6 session packages - 6 months from date of purchase

12 session package - 12 months from date of purchase

Subsidised session packages are valid from date of booking/ purchse, whichever is earlier for 2 months for a two session pack or 3 months for the four session package

All packages (including one off sessions) are non refundable.

24 hr notice period to cancel or ammend a scheduled online session session. 48 hr notice period to cancel or ammend a scheduled in-person session session. Sessions cancelled or ammended inside these times will be deemed as taken.

Gift Packages & signature session - online coaching

First session of online gift packages can be booked up to 6 months after date of purchase, with sessions to be taken within the following 6 months from date of first session. Non refundable, for this reason we recommend you double check with your intended recipient if they will wish to partake in the coaching prior to your purchase. The gift sessions can however be transferred to another person within the original period of validity.

In person packages

Three session Packages

Valid for 6 months from date of purchase. Non refundable. 48hr session cancellation policy, unless agreed otherwise at discretion of Rachel Coffey Coaching.

Six session Packages

Validfor 12 months from date of purchase. Non refundable. 48hr session cancellation policy, unless agreed otherwise at discretion of Rachel Coffey Coaching.

Twelve session Packages

Validfor 18 months from date of purchase. Non refundable. 48hr session cancellation policy, unless agreed otherwise at discretion of Rachel Coffey Coaching.

Single sessions

Valid for 3 months from date of purchase. Non refundable. 48hr session cancellation policy, unless agreed otherwise at discretion of Rachel Coffey Coaching.

Trial sessions

 Non refundable. 48hr session cancellation policy, unless agreed otherwise at discretion of Rachel Coffey Coaching.

Bespoke personal programmes

Non refundable. 48hr rearrangement policy, unless agreed otherwise at discretion of Rachel Coffey Coaching. Where travel/accommodation has alredy been booked the client is liable for any expenses/ cancellation penalties imposed by 3rd parties.

Business & production programmes, webinars and training

Free cancellation up to 1 month prior to agreed commencement date, 50% fee due within 2 weeks, full fee due if cancelled within 1 week of booked commencement date. In the event of emergency or covid outbreak sessions can be rescheduled up to 48hrs prior to delivery date, unless agreed otherwise at discretion of Rachel Coffey Coaching. Where travel/accommodation has alredy been booked the client is liable for any expenses/ cancellation penalties imposed by 3rd parties.

Refunds

Packages and one-off sessions are non-refundable. On the rare occaision a refund is granted, the former client agrees the coach is freed from all obligations outlined in these terms and conditions.

Description of Coaching

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals. Where relevant it is also to provide performance and speaker coaching to the individual.

A person becomes a client once the first session has commenced or paid in full for a scheduled session, whichever occurs first.

1) Coach Client Relationship

A. The RCC Coach agrees to maintain the ethics and standards of behaviour established by the regulatory body that they adhere to. It is recommended that the Client review those specific Code of Ethics and the applicable standards of behaviour. The Client can do this by asking the RCC Coach which regulatory body they adhere to. (This is likely to be ICF, AC, EMCC, BACP or otherwise).

B. Client is solely responsible for creating and implementing his/her own physical, vocal, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching sessions and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

C. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time however the agreed package fees are non-refundable as outlined in the validity and rescheduling section above.

D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, performance, finances, health, relationships, education, recreation and others. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the World Health Organisation and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

Confidentiality

The Coach agrees to keep all conversations and information with the Client private and confidential, as allowable by law.
No personal information will be shared with anyone without the Client’s express permission. Where there are two or more persons known to one another receiving coaching the coach commits maintain the highest level of confidentiality to each individual concerned and will act with impartiality, always seeking to support the client.

Where clients are in the public eye, the coach commits to maintain these standards of confidentiality in repect of any approaches by the press or media. Information will only be shared with contacts and associates (not limited to, but including agents and managers) if this is expressley agreed with all parties including the coachee, usually at the commencement of coaching, regardless of who is funding the coaching.
Where there is imminent threat of serious injury, harm or death to oneself or someone else the coach can use his or her judgement to disclose crucuial information to the relevant bodies/ authorities as required to prevent such a sitiation.

Rachel Coffey Coaching